MISSION STATEMENT
Our mission is to be respected by our clients and to be trusted in helping them through the moving process which can be extremely stressful. In order to achieve our mission, we believe in building relationships, following through on what we say we will do, providing excellent service by going the extra mile in whatever way we can, and adding value to our customer's experience not just in monetary terms.
At the forefront of our mission is continued training and education not only to educate ourselves but also to educate our clients, inspire innovation and accept change where needed.
Individuals and teams should be rewarded and praised for providing excellent customer service; the key to our success is the ability to communicate effectively with our clients.
VISION STATEMENT
To be recognised for being honest and transparent in all of our business transactions.
To be trusted by our customers for delivering a quality service with value is achieved through effective communication, training, education and innovation.
Our aspiration is to be the best letting and estate agents in our area.
OUR CULTURE - WHO WE ARE
COMMITMENT
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We are committed to the Vision, Mission, Culture and Success of M & P Estates, its current and future team, and its clients at all times.
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We always recommend our services before using others.
OWNERSHIP
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We are responsible for our own actions and outcomes that take place within our workplace, and we are accountable for the results.
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We understand that for things to change, we need to change.
INTEGRITY
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We always speak the truth and only promise what we can deliver..
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We only ever make agreements with ourselves and others that we willingly intend to keep.
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Potentially broken agreements must be communicated as soon as possible and all broken agreements to be cleared up immediately.
EXCELLENCE
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We always deliver exceptional quality service and care that adds value to all involved for the long term.
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We always stay on the path of constant innovation and improvement.