- We are committed to the Vision, Mission, Culture and Success of M & P Estates, its current and future team, and its clients at all times.
- We always recommend our services before using others.
- We are responsible for our own actions and outcomes that take place within our work place, and we are accountable for the results.
- We understand that for things to change, we need to change.
- We always speak the truth, and only promise what we can deliver.
- We only ever make agreements with ourselves and others that we willingly intend to keep.
- Potential broken agreements must be communicated as soon as possible and all broken agreements to be cleared up immediately.
- We always deliver exceptional quality service and care that adds value to all involved for the long term.
- We always stay on the path of constant innovation and improvement.
- We speak positively of our team, and our clients when in the work place or in public.
- We take responsibility for the responses to our communications.
- We are always polite, and always apologise for any upsets first, then look for a solution.
- We only ever discuss concerns privately and with the person involved.
- We learn from our success and also from our mistakes.
- We constantly seek to learn, grow and master so that we can help our team do the same.
- We believe in working together as a team.
- We are flexible and are able to change if what we are doing is not working.
- We ask for help when needed and help others who ask.
- We view life as a journey to be enjoyed and appreciated.
- We like to create an atmosphere of fun and happiness in a safe environment.
- We are consistent with our actions so our clients and team are comfortable with us.
- We are disciplined in our work so our results, growth and success are consistent.
- We totally focus our thoughts and attention on the successful outcome of whatever we are doing.
- We show pride, competence and confidence.
- M & P Estates is a successful company.